SO_IT Infrastructure Support Engineer–Storage and Server_TM_2026

Roles & Responsibilities: Server Management (Windows/Linux)

• Support resolution of server-related incidents (Windows/Linux) by following defined procedures and meeting SLA requirements
• Assist with routine server monitoring, basic maintenance, and initial troubleshooting of server environments
• Coordinate with internal teams and vendors under guidance for hardware or software-related support
• Participate in knowledge-sharing sessions within the team and learn server management best practices
• Maintain basic documentation of server incidents, actions taken, and vendor communications

Storage Management (SAN/NAS)

· Basic hardware troubleshooting skills, with exposure to SAN cabling and storage hardware issues under guidance

· Assist in coordinating with vendors for storage hardware support, including part replacements and RMA processes

· Ability to identify issues and escalate complex or critical problems to senior engineers or management when required

· Support investigation and resolution of storage-related incidents, and track escalated issues until closure

· Participate in knowledge-sharing activities within the team and learn storage (SAN/NAS) best practices

· Maintain basic documentation of incidents, resolutions, and vendor communications

Educational qualification:

• B.E (IT or Computer Science) or Equivalent.

Experience:

• 2–4 years of experience in IT infrastructure with a focus on server manageme

FTS Collaboration

• Operate effectively within a 24/7 Follow-the-Sun support model, ensuring smooth handovers between shifts across global teams.
• Maintain a high level of professionalism and reliability