Planner - Customer Order

**Order Planning / Order Management Responsibilities:**​​​​​​

• Liaise with customers on orders loading and fulfillment with effective coordination between internal and external parties.
• Contribute to Supply Availability Dashboard: Report FG availability & production/material issues.
• Regularly review materials & capacity situation with VS-LOP planners, identify potential restrictions.
• Drive backlog reduction & communicate recovery plan to BU/LOG, PT/LOP & SC.
• Track and analyze customer demand trend and forecast accuracy for inventory control.
• Validate forecast with respective regions or CSO against RPP/CAPL.
• Drive BU/LOG for Midterm Forecast (MTP) in system to enable resource planning in the plant.
• Prepare and share weekly order list.
• Track and report the daily schedule vs. production actual output.
• Set priorities in sales orders and work closely with shipping department on urgent FG shipments.
• Arrange and lead Supply Validation (SV) Meeting with BU to review mid/long term RPP vs customer forecast.
• Lead routine conference call with customers.
• Engage and work with project team on new project ramp up, master data set up in system.
• Monitor forecast and order loading for new products & products under ramp down or phase out plan.
• Work with BU/LOG to coordinate return FG from IDC/RDCs/LDCs.
• Work closely with other functional team and review opportunities for continuous improvement and business improvements.
• Work closely with logistic team on shipment arrangement.
• Support quarterly CAPL analysis activity.
• Support and prepare management reports (including BPS related) as and when necessary.
• Manage, control & minimize outbound air freight.
• Track & analyze delivery relevant KPIs – Eg. SL1, LT0, AQ.

Inventory Planning in IDC/RDC warehouse:

• Review daily replenishment status in IDC/RDC/LDC & early warning reports, discuss measures to resolve bottleneck situation together with BU/LOG, PT/LOP & SC.
• In bottleneck situation, liaise with BU/LOG on allocation plan.
• Track & analyze FG inventory TCT for selected A-items.
• Set up material master for new SKUs in P13 & addOne.
• Handle PO & outbound delivery for Marketing & Sales samples.

Supporting role:

• Attend & contribute in VS Daily Delivery Meeting (DDM) to review delivery issues & align priority.

• Attend & contribute in Plant Delivery Meeting (DM).

• Contribute on PPT system / departmental improvement activities.

• Ad-hoc tasks as requested by Superior.

• Bachelor’s Degree in Business studies, Business Administration, International Business, Supply Chain Management, Logistics or equivalent.

• Minimum 3-5 years’ experience in the field of order management / customer service. Experience in material planning (buyer) and/or production planning is an added advantage.

• Good communication and interpersonal skills.

• Good analytical skills.

• Problem solving is essential.

• Meticulous, result oriented, motivated.

• Ability to communicate to all levels of management, and cross functionally with business partners is essential.

• Be flexible to take on ad-hoc assignment or project as necessary.

• Understands impact and consequences of own actions.

• Able to work independently with minimum supervision.

• Only Malaysian citizens are eligible to apply for this position.