Experience Design, Lead

The Opportunity:

Explores all aspects of a customer's experience, establishing a complete understanding of their needs and preferences through a variety of tools and techniques, including extensive market research, ethnographic research, and usability translating research into actionable user insights for clients, designers, developers, and other stakeholders. Applies leading-edge principles, theories, and concepts. Contributes to the development of new principles and concepts. Works on unusually complex problems and provides highly innovative solutions. Operates with substantial latitude for unreviewed action or decision. Mentors or supervises employees in both company and technical competencies.

Join us. The world can't wait.

You Have:

• 10+ years of experience in UX design, product design, service design, or digital strategy

• Experience leading end-to-end product design from discovery through delivery and designing enterprise tools, dashboards, workflows, or data-heavy applications

• Experience facilitating stakeholder workshops, alignment sessions, and discovery engagements

• Experience working in cross-functional teams with product managers, engineers, executives, and business stakeholders

• Experience translating complex requirements into intuitive user experiences through prototypes, wireframes, user flows, and high-fidelity designs

• Experience balancing user needs, business priorities, technical constraints, and timelines

• Experience contributing to or establishing design systems, frameworks, and reusable patterns

• Experience presenting recommendations and design rationale to senior leadership

• Ability to obtain a Secret clearance

• Bachelor’s degree in Design, Human-Computer Interaction, Psychology, Communications, or Information Science

Nice If You Have:

• Experience with product strategy, prioritization, roadmap planning, and opportunity framing

• Experience with agile product development processes and iterative delivery models

• Knowledge of metrics such as adoption, task success, efficiency, satisfaction, and product outcomes

• Knowledge of design systems and component-based product ecosystems

• Ability to identify where AI can improve workflows while protecting user trust and clarity

• Ability to mentor junior designers and elevate design maturity across teams

• Ability to lead stakeholders from competing opinions to aligned decisions

• ICAgile Certified Professional (ICP), Certified Scrum Master (CSM), Human-Centered Design, or UX Research Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.