Enablement Specialist

Key Role:

Provides in-depth support and leads problem-solving and implementation efforts for specific technology products or applications. Applies specific functional, working, and general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance. May review or guide the activities of more junior employees. Due to the nature of work performed within this facility, U.S. citizenship is required.

Basic Qualifications:

• 2+ years of experience with IT Help Desk or Service Desk supporting customers in a technical environment

• Experience with creating and updating Knowledge Articles for internal and external customer-facing use

• Experience with ticketing and knowledge management systems such as Service Now

• Knowledge of ITIL concepts

• Ability to translate technical troubleshooting steps into clear, concise, and customer-friendly documentation

• Ability to collaborate with technical teams to validate content accuracy

• HS diploma or GED

Additional Qualifications:

• Experience with developing standard operating procedures (SOPs), quick reference guides, and training materials

• Experience with analytic tools to measure article performance, deflection rates, and usage metrics

• Ability to analyze ticket trends and propose knowledge gaps or process improvement

• Bachelor's degree in IT, Technical Communication, or Business Administration

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination:

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.