Senior Specialist, Client Operations

In this role, you’ll make an impact in the following ways:

• Provide complex analytics and reporting services, working to improve and automate Client Processing systems.
• Manage moderate to complex external client issues and directly advise other organizational units/teams to ensure timely delivery of service or resolution of issues.
• Meet with organizational units/teams to ensure problems and issues are addressed appropriately and resolved in a timely manner.
• Participate in product development, product enhancement, and system testing to ensure products continue to accurately and efficiently process high value transactions.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience is preferred.
• Excellent communication and writing abilities
• Demonstrated ability to prepare transmission files and coordinate with cross-functional groups
• Attention to detail
• Problem solving, critical thinking, time management and communication
• Ability to self-manage, prioritize, and execute workload
• Prior experience with Microsoft Office applications, especially Excel
• We are looking for an individual that possesses these skills or the willingness to learn our processes. We are also interested in individuals who are looking to grow as our department is growing and changing every year.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.