Associate, Client Service I

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate, Client Service I to join our Wealth Management team. This role can be based in either Philadelphia, PA or Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Work directly with external clients to resolve day-to-day issues and guide them to the appropriate resources within BNY.

• Support clients by addressing operational and technical questions or issues, ensuring timely and accurate execution of requests.

• Apply problem-solving skills using precedence and experience to deliver high-quality service to a specialized client base.

• Provide clients with information about BNYproducts and services across a limited number of lines of business and geographies, directing them to the right resources as needed.

• Monitor client inquiries and escalate non-routine or complex issues to the appropriate team members.

• Track and document general client issues and needs to support business development efforts.

• Participate in internal initiatives aimed at improving the overall client experience.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent combination of education and experience.

• 0-3 years of total work experience preferred.

• Experience in an operational area and/or client services is preferred.

• Ability to communicate clearly and effectively with clients and internal teams.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.