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Senior Specialist, Client Service and Sales Support (6 month contract)

BNY Mellon

Senior Specialist, Client Service and Sales Support (6 month contract)

BNY Mellon

Milano, MI, Italy

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On-site

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Full-time

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1w ago

Senior Specialist, Client Service and Sales Support (6 month contract)

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

About BNY Investments:

BNY Investments is a division of BNY, one of the world’s largest and most-trusted financial services groups. BNY Investments is a leading investment manager, with $2.2 trillion in assets under management as of December 31 2025. Through an investor-first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every major asset class, backed by the strength, stability, and global presence of BNY.

We’re seeking a future team member for the role of Client Service and Sales Support (6 month contract) to join BNY Investments Italy. This role is located in Milan, Italy.LGR1

The purpose of the role is assisting the Sales Team to achieve their goals and targets by providing administrative, customer and technical support.

In this role, you’ll make an impact in the following ways:

  • Coordinate distribution of market‑specific reporting and sales promotions to Italian institutional clients and consultants.

  • Handle operational requests from clients and liaise with the London and Pune teams where needed.

  • Assist with RFP coordination, large‑trade communications, and share‑class or commercial queries relevant to the Italy market.

  • Provide language‑specific client service support, including platform relationships and local documentation needs.

To be successful in this role, we’re seeking the following:

  • Strong Italian and English communication skills, both written and verbal.

  • Ability to manage several tasks at once and prioritise in a sales‑driven environment.

  • Experience with Salesforce or similar CRM tools.

  • Good understanding of investment products common to the Italian institutional market (e.g., pension funds, consultants, platforms).

  • Solid organisational skills with attention to accuracy in reporting and client information.

  • Comfortable working with teams across locations (Italy, London, Pune) and coordinating inputs from multiple stakeholders.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

  • America’s Most Innovative Companies, Fortune, 2025

  • World’s Most Admired Companies, Fortune 2025

  • “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

  • BNY is an Equal Employment Opportunity/Affirmative Action Employer
  • Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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About BNY Mellon

BNY Mellon

BNY Mellon is a global investment company and one of the world's oldest banks, providing investment management and investment services to institutions, corporations and high-net-worth individuals. The company serves as a custodian for assets and provides treasury services, fund administration and other financial services.

10,001+

Employees

New York City

Headquarters

Reviews

4.0

31 reviews

Work Life Balance

3.4

Compensation

4.8

Culture

3.9

Career

4.1

Management

3.5

78%

Recommend to a Friend

Pros

Prestigious brand and networking opportunities

Excellent compensation and bonus structure

Exposure to complex financial systems

Cons

Work-life balance can be difficult

Legacy technology in some areas

High-pressure environment with strict deadlines

Salary Ranges

30 data points

L2

L3

L4

L5

L6

L2 · Customer Success L2

0 reports

$44,421

total / year

Base

$17,768

Stock

$22,211

Bonus

$4,442

$31,095

$57,747

Interview Experience

8 interviews

Difficulty

3.0

/ 5

Duration

21-35 weeks

Experience

Positive 0%

Neutral 75%

Negative 25%

Interview Process

1

Application Review

2

Online Assessment/Technical Screen

3

HR/Recruiter Screen

4

Technical Interview

5

Behavioral Interview

6

Final Round/Superday

Common Questions

Technical Knowledge

Coding/Algorithm

Behavioral/STAR

Past Experience

Culture Fit