Senior Specialist, Client Processing

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Specialist, Client Processing. This role is in Manchester.

In this role, you’ll make an impact in the following ways:

• Record and reconcile settlement posting and positions between our in house system and the real world

• Build strong and detailed System and Process knowledge to resolve complex reconciliation issues between systems.

• Ensure all settlement queries are accurately allocated and responded to

• Review and publish settlement fails and reconciliation reporting showing excellent attention to detail and foresight

• Build and maintain good relationships with various external Custodian, Agent Banks, CSD’s and CCP’s

• Work closely with internal teams to provide excellent client service

• Foster good internal relationships to ensure that issues are dealt with timely and accurately

• Monitor resolution of breaks and challenge and escalate when necessary

• Completing root cause analysis of errors within settlements departments to identify appropriate solutions

• Cross train other team members as required to ensure full task coverage

• Demonstrate Risk Management awareness and escalate accordingly

• Understand and monitor the department operational controls and procedures to keep up to date

• Provide administration functions such as Mailbox management & data collation

• Ensuring that training materials and matrices are kept up to date in all aspects of the role

• Proactively seek opportunities to improve processes

• Positively adapt to change in Systems or processes

• Manage team resourcing

• Work on functional changes through project streams, feeding back detail to management

• Provide MI on key metrics around settlements life cycle and supporting tasks

• Complete work review and approvals

To be successful in this role, we’re seeking the following:

• Experience in dealing with clients over the phone and written (email)

• Proven track record of delivering excellent client service

• Ability to adapt to change and use initiative to overcome challenges

• Must have intermediate knowledge of Microsoft Office products (specifically Word, Excel, Access, Outlook)

• Understanding of UK and International market settlement required

• Use of SWIFT messaging software required

• Ability to reconcile complex movements in cash and stock against local agents

• Experience in managing and running a team of people

• Ability to compile and track management information

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.