Senior Vice President, Client Operations Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of SVP, to join our client operations team. The position is located in Lake Mary, Florida ( 4 days in office expectation).

In this role, you’ll make an impact in the following ways:

• Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
• Maintain familiarity with industry best practices and seek opportunities to implement as appropriate.
• Set policies and procedures for teams managed and contribute to the development of strategic initiatives designed to improve the overall client service experience, team productivity, and quality.
• Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients as needed.
• Maintain relationships with business leaders to report client trends and needs, providing forward-looking insight on client issues and trends to drive future revenue growth.
• Provide strategic guidance on internal activities and initiatives designed to improve the client experience and determine needed improvements through review and analysis of reported problems.
• Recruit, direct, motivate, and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team.
• Manage multiple client service/support teams supporting multiple, complex client accounts.
• Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of team members.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
• 7-10 years of total work experience with at least 1-3 years of management experience preferred.
• Experience in an operational area and/or client services preferred.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.