SENIOR ASSOCIATE, CLIENT SERVICE MANAGEMENT

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Client Service Management, to join our GLOBAL CLEARING team. This role is in Manchester.

In this role, you’ll make an impact in the following ways:

• Be a trusted point of contact for clients, taking ownership of moderately complex day‑to‑day service matters and ensuring timely, high‑quality resolution

• Partner closely with clients and internal teams across the firm to understand client needs and deliver solutions aligned with BNY’s commercial strategy

• Contribute to a culture of continuous improvement, supporting initiatives that enhance service quality, efficiency, and digital adoption

• Build strong internal networks, acting as a connector across business partners to drive seamless client outcomes

• Deliver exceptional client service across products and services, consistently meeting client expectations and strengthening long‑term relationships

To be successful in this role, we’re seeking the following:

• Fluency in German and English, with additional languages considered a strong advantage

• Experience in a client‑facing role or a solid understanding of financial markets and related products

• Adaptability and flexibility, enabling you to perform effectively in a dynamic, evolving environment

• A strong risk awareness mindset, combined with sound judgment and attention to detail

• Curiosity and a growth mindset, with a genuine willingness to continuously invest in your own development

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.