Vice President, Client Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Operations to join our Conventional Trust Client Platform team. This role is located in Pittsburgh, PA.In this role, you’ll make an impact in the following ways:

• Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY.
• May resolve typical issues or escalate to management as appropriate.
• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Apply advanced problem-solving skills, judgement, and experience to analyze information.
• Use developed communication skills to deliver high quality service to a specialized client base.
• Provides key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies; leverages an in-depth understanding of broader BNY services and offerings.
• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
• May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
• Leads and participates in internal activities and initiatives designed to improve client experience.
• Use in-depth knowledge of client issues and needs to help develop process improvements.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
• Typically 7-12 years of experience.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Prior fixed income knowledge highly preferred
• Experience in an operational area and/or client services preferred.
• Excellent customer focus, time- management and relationship management
• Possess excellent interpersonal skills and positive attitude.
• Strong analytics skills and detail-oriented.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.