Senior Vice President, Client Service Manager (Structured Finance/Debt, CLO)

Senior Vice President, Client Service Manager - CLO/Structured Debt

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Vice President, Client Service Manager to join our Structured Debt Client Platform team. This role is located in** Houston, TX.In this role, you’ll make an impact in the following ways:**

• Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues daily.

• Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.

• Sets policies and procedures for teams managed.

• Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.

• Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.

• Maintains relationships with business leaders to report client trends and needs.

• May provide forward-looking insight on client issues and trends to drive future revenue growth.

• Provides strategic guidance on internal activities and initiatives designed to improve the client experience.

• Determines needed improvements through review and analysis of problems reported.

• Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

• Manages multiple client service/support teams.

• Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.

• Teams support multiple, complex client accounts

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required with an MBA preferred.

• 7-10 years of total work experience with at least 3 years of management experience preferred.

• Experience in an operational area and/or client services preferred.

• Strong background in Structured Finance (ideally in CLO’s), Fund Administration and/or Alternative Asset management is strongly preferred.

• Client Service/Operations experience within financial services is strongly preferred.

• Corporate Trust background preferred.

• Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations is strongly preferred.

• Strong data analysis and problem-solving skills to review test results versus expected results is strongly preferred.

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.