Senior Associate, Production Services Application Support Analyst

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Assets Servicing, Sub accounting team. This role is in

Pittsburgh- PA (4 days in office required).In this role, you’ll make an impact in the following ways:

• Provides application support for moderately and highly complex applications and their operating environment.

• Provides incident management and problem management service for production related incidents.

• Lead troubleshooting during production outages and communicate to management throughout the incident lifecycle.

• Performs complex troubleshooting as a subject matter expert in one or more applications.

• Leads root cause analysis and problem management for complex problems to address underlying technical issues.

• Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.

• Works to ensure appropriate monitoring and alerting setup. Monitors changes to applications and their operating environment.

• Experience in application deployment / release activities.

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.

• Exclusively worked on UNIX/Linux operating systems

• Database knowledge with strong SQL skills like Oracle, Sql Server, etc

• Hands-on experience in scripting or programming languages like Python, Perl, Shell scripting, etc

• Hands-on experience with CI/CD tools such as GitLab

• Monitoring tools like App Dynamics, Prometheus, Splunk, Cloud Probes & Moog or equivalent

• Experience automating deployments and other repetitive tasks. Experience working in an Agile/Scrum environment.

• Proficiency in using the JIRA, Confluence, production support

• Experience in vulnerabilities management.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.