At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

About BNY Investments:

BNY Investments is a division of BNY, one of the world’s largest and most-trusted financial services groups. BNY Investments is a leading investment manager, with $2.1 trillion in assets under management. Through an investor-first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every major asset class, backed by the strength, stability, and global presence of BNY.

We’re seeking a future team member for the role of Client Service Executive at Senior Specialist level to join our BNY Investments team. This role is located in London, UK.

In this role, you’ll make an impact in the following ways:

• Fulfill administrative needs of all funds buying and distributing MFML Luxembourg & IM EMEA clients

• Acting as a first and ongoing point of contact for any client service needs.

• Delivering & communicating operational excellence to the intermediary clients of BNY Mellon in the assigned markets.

• Fostering and maintaining strong working relationships with the operational contacts of BNY’s clients.

• Responding to incoming operational queries and ad-hoc requests in a timely and professional manner.

• Working alongside the Sales Team and Relationship Managers, supporting the sales process and ensuring that they are kept appraised of all relevant issues relating to the client.

• Working closely with internal departments and the Transfer Agent to ensure the highest level of client service is achieved and maintained.

• Identifying areas for process and client service improvements on an ongoing basis and in line with business, market and product developments.

• Observing, maintaining and improving tight risk control processes.

• Delivering regular monthly and quarterly reports to clients accurately and in a timely manner.

• Maintaining regular client contact with the aim of improving client service and satisfaction and continuing to build the BNY brand and image.

• Assisting in the negotiation and implementation of new legal agreements.

• Providing temporary cover for other Client Services staff when needed.

• Fully understanding and adhering to the company’s procedures covering anti financial crime matters & distributor due diligence, including but not limited to, AML, KYC and sanctions requirements.

To be successful in this role, we’re seeking the following:

• Client Service Experience is essential

• Graduate Level education, IMC preferred

• Experience in the investment management industry preferred

• A team player who can build and leverage internal relationships

• Client knowledge and understanding

• Strong organizational, and numeracy skills, and good level of competence in Excel

• Ability to execute the sales process, solve problems and create solutions

• Adhere to IM EMEA standards of ‘Treating Customers Fairly’ in all client dealings

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.