Senior Associate, Client Processing

Senior Associate, Client Processing

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member to join our EMEA Funds team within Custody Trade Services. This role is located in Manchester, UK and will be working on a hybrid basis. (4 days a week in the office).

In this role, you’ll make an impact in the following ways:

• Oversee the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
• Being able to review and deal with complex queries.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
• Acts as the team supervisor and as first line of escalation where required.
• Build strong relationships with clients to deliver on their and BNY’s objectives
• Build a strong team where you role model what good looks like
• Review existing processes and build on opportunities to utilize AI and digital solutions

To be successful in this role, we’re seeking the following:

• Must have a high level of attention to detail and be able evidence past experience of identifying and correcting errors in a process/procedure
• Previous Client Facing Experience Essential
• High level English language skills
• Experience of working to short deadlines
• Highly numerate
• Excellent organisational skills and ability to managing own deadlines and workloads
• Experience of using non-Microsoft systems (including employer bespoke systems) desirable
• Demonstrable AI and digital tools experience
• Experience of reconciling data
• Financial Services experience
• Working with customer data
• Experience in the securities or financial services industry
• Client focused outlook

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.