Senior Specialist, Client Service Management

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Specialist, Client Service Management to join our Total Wealth Services Ops team. This role is located in Lake Mary.

In this role, you’ll make an impact in the following ways:

• Serve as a point of contact to clients to resolve moderately complex day-to-day service issues.
• Partner with clients and key stakeholders across the enterprise to understand and deliver on client needs and align with BNY commercial strategy.
• Provide exceptional client service to meet client needs and expectations across all products and services.
• Participate in the end-to-end client service delivery model, report on client satisfaction, and support continuous service improvement initiatives including digital adoption.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience.
• 4-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.