Specialist, Technology Service Desk/On-Site Support Analyst II at BNY Mellon

Specialist, Technology Service Desk/On-Site Support Analyst

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist, Technology Service Desk/On-Site Support Analyst to join our Workplace Technology team. This role is located in Lake Mary/LM or Pittsburgh, PAIn this role, you’ll make an impact in the following ways:

• Improve client experience
• Participate in business as usual and project activities
• Assist with AI driven initiatives

To be successful in this role, we’re seeking the following:

• Bachelor's degree in a related discipline or at least 5 years of equivalent work experience required. 2-5 years of experience in technical and customer-support required experience in the securities or financial services industry is a plus.;"
• 3 to 5 years of desktop/side support required; Large enterprise experience; Banking experience not required but preferred
• 3 to 5 years supporting Desk Laptops/Desktops, Microsoft Surface, i Pad, and Mac devices; Handheld mobile support using Intune, RSA, MDA
• Remote support for all 3 United States time zones; One Drive, MS Office 365, MS Teams, VPN, Security, AI a plus; Service Now ticketing system; Self-starter, team player; Organized, detailed, well spoken, document creation a plus; Capable of working in a fast-paced environment

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.