Senior Specialist Client Processing

*At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. *

*We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #Life AtBNY is all about. *

*We’re seeking a future team member for the role of Senior Specialist, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID. *

*In this role, you’ll make an impact in the following ways: *

• *Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate *
• *Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate *
• *Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable *
• *Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement *

*To be successful in this role, we’re seeking the following: *

• *Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required. *
• *3-5 years of total work experience preferred but we will consider less experienced candidates. *
• *Experience in a financial services operational area and/or oversight handling preferred. *
• *Willingness to develop personal skills in AI/Digital Tools preferred. *

*BNY, our culture speaks for itself. Here’s a few of our awards: *

• *America’s Most Innovative Companies, Fortune, 2024 *
• *World’s Most Admired Companies, Fortune 2024 *
• *Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 *
• Best Places to Work for Disability Inclusion*, Disability: IN – 100% score, 2023-2024 *
• *“Most Just Companies”, Just Capital and CNBC, 2024 *
• *Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 *
• *Bloomberg’s Gender Equality Index (GEI), 2023 *

*Our Benefits and Rewards: *

*BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. *

*BNY is an Equal Employment Opportunity/Affirmative Action Employer

• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. *