Senior Vice President, Client Processing Manager

• Loans Enablement

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX.

In this role, you’ll make an impact in the following ways:

• Manages a medium to large-sized team or multiple small Client Processing teams.

• This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise.

• The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.

• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.

• Manages Client Processing activities through other managers or a large team of senior professionals.

• Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.

• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.

• Identifies and implements process improvements to improve the experience for all stakeholders

• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

• Provides input into departmental budgets and planning.

• May develop business plans for team/group operations.

• Manages one or more Client Processing teams.

• Contributes to the achievement of team objectives.

To be successful in this role, we’re seeking the following:

Bachelors degree or the equivalent combination of education and experience is required.

• Advanced/graduate degree preferred.

• 7-10 years of total work experience is preferred with at least 1-3 years in management.

• Prior hands-on syndicated loan experience, familiarity with loans servicing, Clear Par, and LSTA preferred

• Strong analytical and problem-solving abilities to manage complex transaction processes.

• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.

• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.

• Experience in brokerage processing preferred.

• Applicable local/regional licenses or certifications as required by the business.

• Prior loan operations experience in a financial service setting preferred

• Detail oriented

• Ability to self-manage, prioritize, and execute workload

• Familiarity with technical applications to include, but not limited to, Microsoft Office applications

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.