Senior Client Services Manager, Trustee and Depositary

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #Life AtBNY is all about.

We’re seeking a future team member for the role of Senior Client Services Manager to join our Trustee and Depositary team. This role is located in Edinburgh, United Kingdom – this is a hybrid role.

In this role, you’ll make an impact in the following ways:

• Ensure high quality, efficient and professional levels of service are maintained for our clients at a senior level

• Drive efficiencies and champion change within the Client Management Team and the wider Depositary

• Support clients and colleagues by maintaining a high level of product and industry knowledge

• Lead client review meetings and coordinate the production of reporting for these forums

• Manage and co-ordinate the review of change events / client scheme documentation obtaining necessary input from other T&D business areas

• Identify and maximise cross selling opportunities for BNY’s products and services, participating in new client pitches and providing input to RFP/RFI as required

To be successful in this role, we’re seeking the following:

• Educated to degree level or relevant professional business qualification

• In depth knowledge and experience of CIS

• Industry experience with a custodian/fund manager in a client facing role

• Excellent communication and relationship building skills

• Ability to work under pressure with excellent organisational skills

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024

• World’s Most Admired Companies, Fortune 2024

• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024

• “Most Just Companies”, Just Capital and CNBC, 2024

• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.