BNY Mellon
BNY Mellon

Senior Vice President, Client Enablement

RoleCustomer Success
LevelExecutive
LocationLake Mary, United States
WorkOn-site
TypeFull-time
Posted1 month ago
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About the role

*We’re seeking a future team member for the role of Senior Vice President, Client Enablement to join our Client Services Group (Pershing). This role is located in *Lake Mary, FL.In this role, you’ll make an impact in the following ways:

  • Drives and manages the success and client enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and intermediate remediation plans.
  • Partner with our major clients and internal stakeholders to scope requirements which leverage our standard product and service offerings
  • Create delivery plans for client implementations of one or more products, services and platforms or complex remediation plans.
  • Manage and drive the implementation and set-up of products and services by coordinating across internal and external stakeholders.
  • Maintain the project plan across critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders.
  • Write and deliver effective communication strategies across internal and external stakeholders, including senior leadership.
  • Drive and manage implementation closure, including notification to internal and external stakeholders.
  • May engage in activities related to sales support, including creation of RFPs.
  • Travel for client meetings and business purposes required, approximately 10% of the time.

To be successful in this role, we’re seeking the following:

  • Bachelor’s degree or the equivalent combination of education and experience is required.
  • 8-10 years of total work experience preferred.
  • Proven experience managing complex business or technology transitions, preferably in financial services or related industries.
  • Familiarity with onboarding processes, data mapping, and system configuration/testing cycles.
  • Ability to coordinate cross-functional teams including operations, technology, compliance, and trading.
  • Excellent communication skills to manage client relationships and internal collaboration.
  • Openness to travel, approximately 10%.
  • Series 99 or ability to obtain within 6 months.

Benefits and perks

Healthcare

Flexible Hours

Parental Leave

Learning Budget

401(k)

Equity

About BNY Mellon

Lake Mary

Headquarters