Vice President, Client Service Management at BNY Mellon

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #Life AtBNY is all about.

We’re seeking a future team member for the role of Vice President, Client Service Management to join our Client Service Management team. This role location is Everett, Boston or Lake Mary.

In this role, you’ll make an impact in the following ways:

• Serve as a point of contact to clients on service issues and assist in developing strategy to deliver world-class client service across multiple products.
• Collaborate with clients and internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities.
• Provide exceptional service to meet client expectations across all products and services.
• Manage complex client issues across multiple products and collaborate with internal partners to resolve issues as needed.
• Execute service commitments and help evolve the client service model in partnership with key counterparts.
• Gain a solid understanding of clients’ business to identify opportunities for continuous service improvement and digital adoption.
• Contribute to client growth by identifying opportunities to protect revenue and support Client Coverage via service-led sales.
• Partner with internal business partners throughout the organization to achieve intended outcomes.
• May engage in client service or sales support activities, including creation of RFPs, KPIs, or client documents, and attend industry events and client meetings.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Finance, Business Administration, or a related field or the equivalent combination of education and experience. Advanced degree (e.g., MBA) preferred.
• Typically 5-7 years of experience.
• Strong client relationship management skills, with the ability to build and maintain long-term partnerships.
• Excellent problem-solving abilities, capable of resolving complex issues with a client-centric approach.
• Effective communication skills, both verbal and written, to articulate solutions and influence stakeholders.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $68,000 and $130,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.