Vice President, User Experience, UX/Service Designer

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, User Experience II, UX/Service Designer to join our EMEA Innovation Center team. This role is located in London, UK.

In this role, you’ll make an impact in the following ways:

• Lead end-to-end service design for complex journeys (internal and client-facing), from discovery to implementation, covering policies, processes, people, technology, and data.

• Produce and socialize current and future-state journey maps that make complexity legible and actionable.

• Identify opportunities to remove failure demand, reduce risk and controls burden, and improve throughput, aligning recommendations with business goals and constraints.

• Plan and execute mixed methods discovery, including interviews, contextual inquiry, and service data analysis, translating disparate insights into clear problem framing and design direction.

• Facilitate workshops (framing, prioritization, co-design) that align internal stakeholders with competing objectives.

• Create clear, executive-ready visual artefacts such as journey maps, prototypes, and experience narratives or readout decks to align stakeholders and make progress.

• Translate service concepts into flows, wireframes, and interactive prototypes; run evaluative testing and iterate rapidly.

• Collaborate with cross-functional teams to ship usable, accessible experiences.

• Support design delivery with design tokens/patterns and contribute to the design system.

To be successful in this role, we’re seeking the following:

• Extensive experience in Service Design, Product/UX Design, or adjacent roles, including complex, multi-stakeholder environments (regulated sectors a plus).

• Strong evidence/portfolio of end-to-end service design work showing impact on outcomes (efficiency, adoption, satisfaction, risk reduction), not just UI deliverables.

• Strong capability in journey mapping, systems thinking, and operating model impact.

• Ability to execute UX when needed: flows, wireframes, interactive prototypes, and tools like Figma/Fig Jam.

• Research experience across discovery and evaluative methods; adept at synthesizing qualitative and quantitative evidence into clear recommendations.

• Proven stakeholder influence, facilitating alignment across Product, Engineering, Operations, Risk/Compliance, and Data.

• Strong communicator: concise writing, crisp visuals, persuasive narratives; excellent workshop facilitation and stakeholder presentation skills.

• Comfortable in ambiguity; curious, keen explorer in integrating AI into their own workflow, analytical, and diligent in learning new domains quickly.

• Confident working within policy, governance, and regulatory constraints.

Nice to Have:

• Experience in financial services.

• Exposure to risk & controls, capital markets, or data-heavy operational services.

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.