At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

• We’re seeking a future team member for the role of ETF Service Director, Vice President to join our Asset Servicing
• Client Experience team. This role is in London

The ETF Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY delivers a consistently outstanding client experience. This is a client and internal-facing role charged with ensuring overall service quality, client satisfaction and a consistent client experience, working hand in hand with the Relationship Manager, Product leads, global service delivery teams, and cross functional internal stakeholders.

In this role, you will make an impact in the following ways:

• Build strong, collaborative relationships, both internally and externally with clients

• Analyses data and information and problem-solving skills

• Operates with a sense of urgency, but who can simultaneously prioritize effectively

• Communicate clearly and concisely and be able to adapt style depending on audience

• Apply strong controls focus, and know when to escalate

• Demonstrate strong leadership skills and provide guidance to less experienced team members

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination

• Sufficient years of client services experience within ETF’s and Asset Servicing, paired with operational expertise is beneficial

• Collaborative and flexible approach to problem solving, outstanding people and Interpersonal skills, and the ability to work effectively in a global team environment

• Able to work independently and autonomously, manage multiple work streams, and have an eye for detail

• Experience working with and influencing cross-functional teams and senior stakeholders

• A business focused Individual with a results-driven mentality combined with a high desire to work strategically

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.