Specialist, Client Processing II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist, Client Processing II. This role is in Manchester.

• Record and reconcile Trading Cash and Stock postions between our in house system and third party Vendors
• Build strong and detailed System and Process knowledge to resolve complex reconciliation issues between systems.
• Ensure all Middle Office queries are accurately allocated and responded to
• Review and publish Credit Control reports
• Collate and allocate charges for breeches of Dealing Rules
• Build and maintain good relationships with various external Vendors
• Work closely with internal teams to provide excellent client service
• Foster good internal relationships to ensure that issues are dealt with timely and accurately
• Monitor resolution of breaks and challenge and escalate when necessary
• Completing root cause analysis of errors within settlements departments to identify appropriate solutions
• Cross train other team members as required to ensure full task coverage
• Demonstrate Risk Management awareness and escalate accordingly
• Understand and monitor the department operational controls and procedures to keep up to date
• Provide administration functions such as Mailbox management & data collation
• Ensuring that training materials and matrices are kept up to date in all aspects of the role
• Proactively seek opportunities to improve processes
• Positively adapt to change in Systems or processes
• Manage team resourcing
• Work on functional changes through project streams, feeding back detail to management
• Provide MI on key metrics around settlements life cycle and supporting tasks
• Complete work review and approvals

To be successful in this role, we’re seeking the following:

• Experience in dealing with clients over the phone and written (email)
• Proven track record of delivering excellent client service
• Ability to adapt to change and use initiative to overcome challenges
• Must have intermediate knowledge of Microsoft Office products (specifically Word, Excel, Access, Outlook)
• Ability to reconcile complex movements in cash and stock against local agents
• Experience in managing and running a team of people
• Ability to compile and track management information

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.