Director, Head of UK Transfer Agency

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director, Service Delivery General Management Manager to join our** UK TRANSFER AGENCY OPERATIONS** team. This role is located in** MANCHESTER**

In this role, you’ll make an impact in the following ways:

• Lead UK Transfer Agency operations across dealing, investor servicing/core recordkeeping, settlements and reconciliations, ensuring end-to-end service delivery, accuracy and timeliness.

• Own the TA operating model and control environment: governance, risk and issue management, operational resilience, reconciliations oversight, and audit/regulatory readiness for recordkeeping activities.

• Provide senior oversight of client, distributor and fund governance interactions for Transfer Agency—managing escalations, service performance, and delivery against SLAs/contractual commitments.

• Set strategy and drive continuous improvement across TA processes, data quality and technology change; lead and develop managers/teams and manage financial and workforce plans for the UK TA organisation.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.

• 10-15 years of total work experience is preferred with at least 3-5 years in management. Service delivery experience preferred.

• The role is certified by BNY under the Senior Manager Certification Regime.

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• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans