Specialist, Investor Services Operations Representative at BNY Mellon

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist, Investor Services Operations Representative. This role is in Singapore.

In this role, you’ll make an impact in the following ways:

• Supports operational fund administration activities for funds with more intricate portfolio assets including processing transactions, tracking data, and compliance monitoring.
• Coordinates fund administration activities with internal partners.
• Perform routine and non-routine client service and transactional support functions. Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues.
• Processes account related transactions per scheduled events/client authenticated direction. Following established procedures, answers inquiries, and resolves problems or issues.
• Tracks fund data and monitors compliance with all regulatory, BNY and client specifications.
• Investigates and corrects fund errors. Escalates issues to senior team members.
• Integrates area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients.
• Assists with the maintenance of process flows documentation, administrative summaries and standard operating procedures.
• No direct reports; provides guidance to less experienced team members, as needed.
• Responsible for the quality and completion of own work.

To be successful in this role, we’re seeking the following:

• Associate's degree or the equivalent combination of education and experience is required; bachelor’s degree preferred
• 1-2 years of total work experience preferred; experience in accounting or fund administration preferred.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.