Director, Product Design 

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director, Product Design to join our Global Payments & Trade team. This role is located in New York City.

In this role, you’ll make an impact in the following ways:

• As subject matter expert, actively fine-tune your expertise in the field and regularly use professional concepts to resolve complex issues facing the team, and occasionally cross functional partners.  
• Determines methods and procedures on new assignments and may coordinate activities of others. 
• Comprehensive consultation to management and staff related to user research, usability testing, surveys, interviews, work studies, and heuristic evaluations. 
• Reviews documentation of research findings presented to product and development teams. 
• Defines and reviews new and modified user personas. 
• Participates and provides guidance in the creation of concepts, information architecture, user interface designs, wireframes, storyboards, prototypes, and specifications to meet project schedules. 
• Leads the implementation of visual styles that support platform branding to increase user effectiveness. 
• Consults on and interprets user feedback and insights to improve the user experience. 
• Serves as reviewer of usability activities and artifacts to ensure software applications meet customer expectations for use. 
• Provides UX expertise to the product definition and evaluation process utilizing multiple sources of information (field work, interviews, internet, intranet, market data/literature). 
• Acts as principal consult and leads the creation and updating of user interface and visual design guidelines and standards. 
• Advocates for user-centered design and the value of standardized design systems across the firm and facilities training for groups outside the UX team. 
• Ensures that the developed/revised product achieves the user's specified goals by establishing user-centered analysis, design, best practices, and standards. 
• Lead range of complex projects that dictate team success, with internal and cross-functional outcomes that requires in-depth analysis and evaluation of variable factors.  
• Builds strong relationships with people on their immediate team and across the company. Should know key stakeholders and peers to understand connection of their own work. Creates formal networks with key decision makers and cross-functional partners. 

 

To be successful in this role, we’re seeking the following:

• Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required
• Advanced degree preferred 
• 12+ years of experience required
• Experience in the securities or financial services industry is a plus. 

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom 

BNY LinkedIn 

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s journey.

Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $127,000 and $231,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. 
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.