Senior Associate, Client Processing at BNY Mellon

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #Life AtBNY is all about.

We’re seeking a future team member for the role of Senior Associate, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.

In this role, you’ll make an impact in the following ways:

• Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate
• Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate
• Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable
• Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement

To be successful in this role, we’re seeking the following:

• Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
• 3-5 years of total work experience preferred but we will consider less experienced candidates.
• Experience in a financial services operational area and/or oversight handling preferred.
• Willingness to develop personal skills in AI/Digital Tools preferred.

BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

*BNY is an Equal Employment Opportunity/Affirmative Action Employer

• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.*