
Specialist, Client Operations Representative
About the role
We're seeking a future team member for the role of Specialist, Client Operations Representative to join our Client Operations & Reporting team. This role is located in Berwyn, Pennsylvania
In this role, you'll make an impact in the following ways:
· Provide comprehensive client service by managing complex client inquiries and issues, ensuring resolutions are timely and in line with client expectations.
· Coordinate and oversee operational processes related to client transactions and reporting, ensuring accuracy and efficiency.
· Collaborate with internal teams to enhance service delivery and operational processes, demonstrating expertise in client operations.
· Maintain up-to-date knowledge of industry regulations and organizational policies to ensure compliance in all client interactions and processes.
To be successful in this role, we're seeking the following:
· Bachelor's degree in Business, Finance, or a related field preferred.
· 0-3 years of experience.
· Strong analytical and problem-solving skills to manage and resolve client issues effectively.
· Excellent communication and interpersonal skills to build and maintain client relationships.
· Ability to work collaboratively across teams to drive operational efficiency and enhance client service delivery.
Benefits and perks
•Healthcare
•Flexible Hours
•Parental Leave
•Learning Budget
•401(k)
•Equity
Required skills
Operations management
Process improvement
Cross-functional coordination
About BNY Mellon
Berwyn
Headquarters