BNY Mellon
BNY Mellon

Specialist, Client Operations Representative

RoleOperations
LevelMid Level
LocationBerwyn, United States
WorkOn-site
TypeFull-time
Posted4 weeks ago
Apply now

About the role

We're seeking a future team member for the role of Specialist, Client Operations Representative to join our Client Operations & Reporting team. This role is located in Berwyn, Pennsylvania

In this role, you'll make an impact in the following ways:

· Provide comprehensive client service by managing complex client inquiries and issues, ensuring resolutions are timely and in line with client expectations.

· Coordinate and oversee operational processes related to client transactions and reporting, ensuring accuracy and efficiency.

· Collaborate with internal teams to enhance service delivery and operational processes, demonstrating expertise in client operations.

· Maintain up-to-date knowledge of industry regulations and organizational policies to ensure compliance in all client interactions and processes.

To be successful in this role, we're seeking the following:

· Bachelor's degree in Business, Finance, or a related field preferred.

· 0-3 years of experience.

· Strong analytical and problem-solving skills to manage and resolve client issues effectively.

· Excellent communication and interpersonal skills to build and maintain client relationships.

· Ability to work collaboratively across teams to drive operational efficiency and enhance client service delivery.

Benefits and perks

Healthcare

Flexible Hours

Parental Leave

Learning Budget

401(k)

Equity

Required skills

Operations management

Process improvement

Cross-functional coordination

About BNY Mellon

Berwyn

Headquarters