At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of SVP, Product Owner, Transfer Agency Investor Experience to join our Fund and Investor Solutions team. This role is located in NYC or Boston, MA.

In this role, you’ll make an impact in the following ways:

• Drive the product roadmap and delivery for Transfer Agency Investor Experience capabilities, with a focus on investor-facing digital channels (e.g., web portals, digital onboarding) that improve satisfaction, self-service, and adoption.
• Partner with business, operations, design, technology and client stakeholders to define and prioritize channel enhancements and strategic initiatives across the end-to-end investor journey.
• Serve as Product Owner for key investor experience products and features with accountability for design, delivery, and ongoing optimization.
• Translate investor, client, and operational needs into clear product requirements, user stories, acceptance criteria, and prioritized backlogs within an Agile operating model.
• Lead a cross-functional team of engineers, UX/design, product specialists, and business partners to deliver secure, accessible, and scalable digital experiences that meet regulatory and brand standards.
• Use voice-of-investor insights, client feedback, service metrics, and digital analytics to identify friction points, quantify impact, and prioritize a roadmap to deliver measurable improvements.

To be successful in this role, we’re seeking the following:

• 8+ years of overall experience is required.
• Product Owner (or Product Manager) background with a track record delivering digital products in an Agile environment is required.
• Background in Operations, Product, or Engineering roles in fund servicing is a plus.
• Experience building or owning consumer-facing technology(e.g.,web portals, mobile-responsive experiences, digital onboarding/registration, authentication, and self-service workflows) is strongly preferred.
• Strong problem-solving skills and experience driving digital product enhancements, journey redesign, platform modernization, and measurable outcomes using data/analytics are required.
• Experience working with cross-functional teams in an Agile environment is required.
• Internal and external client-facing experience is required, including partnering with stakeholders to represent end-user (investor) needs and support adoption.
• Experience using AI in product development is desirable.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $104,000 and $228,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.