Vice President, Client Operations Manager

Alternatives Transfer Agency — Manager (Vice President)

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Alternatives Transfer Agency — Manager (Vice President) to join our Alternatives Transfer Agency team. This role is located in Dublin, Ireland.

Role Overview:

Lead a TA operations team supporting hedge and UCITS long-only funds. Focus on dealing-cycle execution, register maintenance, and controlled delivery. Drive efficiency and automation with technology and data, partnering across product/technology. Coordinate closely with AML/KYC, Tax (FATCA/CRS), and Client Service teams for policy, reporting, and client communications.

In this role, you’ll make an impact in the following ways:

• Oversight for daily dealing cycles and investor lifecycle (onboarding coordination, subs/reds, register updates), with a client-obsessed focus on accuracy and timeliness.
• Own workflow management and capacity planning; deliver to SLAs and cut-offs; Own It on escalations and remediation.
• Review/sign-off core outputs; ensure data integrity across TA platforms, reinforcing a strong control mindset.
• Coordinate with AML/KYC for investor due diligence (policy and exceptions), balancing risk control with client experience.
• Coordinate with FATCA/CRS Teams for data and reporting obligations; maintain complete, accurate records and timely submissions.
• Interface with Client Service for escalations and service reviews; anticipate client needs and spark progress through insights and feedback loops.
• Oversee cash flow handoffs and reconciliations with custodians/administrators; ensure smooth operations and clear accountability.
• Administer fund/share-class terms and events per prospectus and governing docs, including corporate actions and fee changes.
• Drive process simplification and automation (workflow tools, relevant AI use cases), staying curious about new ways to improve efficiency and quality.
• Partner with Product/Technology on enhancements; define requirements, lead UAT testing, and measure impact to run our company better.

Qualifications & Experience:

• Bachelor’s degree or equivalent (finance/accounting/business preferred).
• 5–8 years TA/fund administration/investor services; hedge/UCITS exposure.
• 2–4 years people leadership in operations.
• Strong TA platforms/workflow experience; SLAs/KPIs, controls, and audit readiness.
• Process improvement and change/UAT delivery; tech/automation familiarity.

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• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.