Associate, Client Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate, Client Operations to join our Custody Client Operations team. This role is located in Everett, MA.

In this role, you’ll make an impact in the following ways:

The Custody Client Operations Associate supports day-to-day custody processing and client servicing activities. This role helps ensure that transactions, operational requests, and client-related matters are handled accurately, timely, and in accordance with established procedures and controls. The Associate works closely with internal teams and supports the resolution of routine operational issues while contributing to a high-quality client experience.

Role Summary:

• Support daily custody operations, including transaction processing, settlements support, reconciliations, and exception monitoring.
• Respond to routine client and internal operational inquiries related to custody activities.
• Investigate and resolve standard operational breaks, mismatches, and processing issues.
• Monitor assigned queues and workflows to ensure timely completion of tasks and adherence to service levels.
• Escalate non-routine or higher-risk issues to senior team members or managers.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent experience in finance, business, operations, or a related field.
• Experience or foundational knowledge in financial services, custody operations, securities services, or client operations.
• Strong attention to detail and organizational skills.
• Good analytical and problem-solving abilities.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.