Program Manager – Custody Client Change

Role Overview The Custody Client Change Program Manager is accountable for the successful delivery of complex programs or multiple related projects within the custody domain. This role requires strategic oversight, governance, and coordination across multiple workstreams to ensure outcomes align with client expectations and organizational objectives. Acting as the central point of contact between clients and internal teams—including Business, Technology, Product, and Operations—the CCC Program Manager drives alignment, transparency, and disciplined execution throughout the program lifecycle.

Key Responsibilities

Program Governance & Compliance

• Establish and maintain program governance frameworks, ensuring adherence to organizational standards and regulatory requirements.

• Maintain accurate program documentation and ensure readiness for internal and external audits.

Strategic Planning & Delivery

• Define program objectives, scope, and success metrics.

• Develop integrated program plans, including timelines, dependencies, milestones, and critical paths.

• Oversee budgets, forecasts, and financial tracking across all projects within the program.

Stakeholder Engagement

• Act as the primary liaison between clients and internal teams.

• Facilitate collaboration to define and validate business requirements, securing formal sign-off and ensuring traceability.

• Provide clear, consistent communication across all stakeholder groups, including executive reporting.

Execution & Change Management

• Drive day-to-day delivery across multiple projects, ensuring alignment with program goals.

• Coordinate cross-functional teams to keep deliverables on track.

• Manage changes to scope, requirements, or timelines through established governance processes.

Risk & Issue Management

• Identify, assess, and escalate risks and issues at the program level.

• Conduct risk assessments and implement mitigation strategies.

Operational Readiness & Closure

• Ensure smooth transition to BAU and secure operational readiness sign-off.

• Conduct program reviews against objectives and document lessons learned.

Skills & Experience

• Proven experience managing large-scale programs or multiple complex projects in a cross-functional environment.

• Strong business acumen.

• Strong understanding of custody products and financial services.

• Excellent strategic thinking, analytical, and problem-solving skills.

• Exceptional communication and stakeholder management capabilities.

• Expertise in program governance, financial oversight, and risk management.

• Proficiency with program management tools and methodologies (e.g., Agile, PMI, or equivalent).