At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Operations within the Client Operations & Reporting function. This role is located in Lake Mary, FL.

In this role, you’ll make an impact in the following ways:

• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices

• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes

• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes

• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills

• Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement

• Analyze client feedback and operational data to drive improvements and inform strategic decision-making

To be successful in this role, we’re seeking the following:

• Bachelor's degree in Business, Finance, or a related field
• Advanced degree or professional certification preferred
• 7-12 years of total work experience
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams
• Proficiency in client service operations and a thorough understanding of industry regulations and standards

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.