As a Support Specialist with the Bloomberg On-Site Support (BOS) team in Chicago, you’ll play a critical role in ensuring the reliability and performance of Bloomberg’s technology infrastructure. You’ll support Bloomberg clients across the Chicago area, providing hands-on expertise ranging from desktop support to complex network troubleshooting, NODE site support, and IDF equipment management.

This is a highly visible, client-facing role that blends strong technical skills with exceptional service and adaptability in a fast-paced environment.

The Role

Join our Bloomberg On-Site Support (BOS) team based out of our Chicago office at 111 S. Wacker. As a Support Specialist, you’ll provide on-site support to Bloomberg clients, partnering closely with internal teams and external stakeholders to deliver seamless technical solutions.

This role requires flexibility in working hours to support client needs, critical implementations, maintenance windows, and time-sensitive issues. While the position is primarily aligned to standard business hours, candidates must be willing and able to adjust their schedule as business demands require.

We’ll trust you to:

• Deliver high-quality, hands-on support for the installation and servicing of critical servers, routers, appliances, computers, and IDF equipment, including rack-and-stack of routers and switches, patching, and physical connectivity. This may include early morning, evening, or occasional off-hours work to minimize client disruption and support critical deployments.
• Support order management and implementation processes, working closely with clients and the Sales Department to ensure successful delivery.
• Provide exceptional client service, supporting account management tasks such as license activation, software support, and issue resolution.
• Utilize Linux-based platforms to console into routers for service or new installations.
• Troubleshoot issues across Windows and Mac environments, covering software, hardware, and networking concerns.
• Partner with vendors and consultants to ensure efficient and timely service delivery.
• Maintain detailed and accurate documentation of all work using Bloomberg’s proprietary ticketing systems.
• Effectively manage multiple priorities in a fast-paced, evolving environment.

You'll need to have:

• 3+ years of relevant technical support experience.
• A solid understanding of networking concepts including LAN, WAN, TCP/IP, DNS, BGP, and subnetting.
• The flexibility to adjust working hours as required to meet business and client needs.
• Strong attention to detail and the ability to multitask effectively.

We’d love to see:

• Strong troubleshooting skills across both Mac and PC desktop environments.
• Experience supporting mobile devices, including Android and iOS platforms.
• Hands-on experience setting up and supporting audio-visual (AV) equipment for meetings and presentations.
• Experience supporting and maintaining network infrastructure, including routers, switches, servicing, patching, and IDF equipment.
• Experience managing orders end-to-end, from implementation through client delivery, ensuring accuracy and timeliness.

Salary Range = 70000 - 95000 USD Annually + Benefits + Bonus