About this role

About Client Service & Solutions

Client Services & Solutions is a client‑centric organization that brings together Client Experience Delivery and Outsourced Platform Services to deliver seamless, consistent end‑to‑end client experiences across Black Rock and Aladdin. By aligning digital capabilities, service expertise, and relationship management, the team simplifies client journeys and supports the firm’s commercial ambitions.

Team Overview

The Service Innovation Desk (SID) is part of the firm’s global CSS organization and brings greater efficiency to how we service our clients. It aims to centralize service tasks, uncover automation and efficiency opportunities and drive scale.

Role Summary

The Client Service Analyst plays a critical role in delivering high-quality, timely, and accurate service to institutional and intermediary clients. The role supports the end‑to‑end client journey by managing client, consultant, third‑party, and internal stakeholder requests across reporting, audits, due diligence, trade reconciliation and digital service channels.

The Analyst is expected to demonstrate strong ownership, proactive communication, and a client-first mindset while leveraging digital tools, data, and automation to drive efficiency and service excellence.

The ideal candidate should have strong written and verbal communication skills and previous experience of working in a fast-paced global financial services firm on Client Services like reporting, invoicing and user administration for digital portal.

Key Responsibilities:

• Understand end to end client support process, coordinating with internal and external teams to resolve client enquiries

• Ensure timely and accurate responses to high volume service activities

• Provide oversight of all client user provisioning and ensuring data accuracy

• Delivering a world-class client experience via front-line client service to clients and related third parties and responding to client queries via email and phone using Aladdin technology

• Build relationships and collaborate closely with internal partners to ensure seamless delivery of service

• Facilitate the diagnosis of complex client service issues, identify the source of service deficiencies and own their resolution

• Contribute ideas for continuous improvement, standardization, and scalability of client service operations.

• Proactively communicate potential issues.

Skills, Experience and Competencies:

• 1-3 years of experience in client service, operations, or portfolio management support

• Strong understanding of service excellence principles and ability to deliver high-quality outcomes for clients.

• Have in-depth understanding of capital markets instruments (like equities, fixed income, derivatives) and the trading lifecycle

• Organized and detail-oriented with critical reading and editing skills, strong time management skills and ability to prioritize multiple deadlines.

• Team player with demonstrated analytical and problem-solving skills

• High level of self-motivation with strong integrity and ethics

• Strong familiarity with MS Office suite (Word, Excel, PowerPoint) and Microsoft Dynamics

• Skills like Power BI, Power Automate and Phyton will be an added advantage

• Embrace automation and AI-enabled solutions (e.g., workflow automation, GenAI, Copilot) to improve productivity and accuracy

• Postgraduate

• MBA (Finance) or equivalent; CFA Level I or actively pursuing CFA certification (preferred but not mandatory) and/or Certification in Capital Markets.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.