About this role

About This Role:

We are looking for an experienced Salesforce Administrator to join our team at Black Rock. As a Salesforce Administrator, you will be responsible for the day-to-day administration, configuration, and support of Salesforce platform in a multi-org environment. You are expected to work closely with cross functional stakeholders to identify business needs and provide configuration solutions using Salesforce features and functionalities. To be successful in this role, you need to have a passion in building solutions leveraging Salesforce platform and be hands on with declarative tools, specifically flows, process builders, custom app setup, user setup, and managed package apps

Key responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Design, develop, document, test and modify on-going customization and adjustments to Salesforce platform

• Build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity

• Understanding of basic triggers/Apex code knowledge

• Support Sandbox environment management with adaptability to operate in DevOps/release management setup

• Experience and ability to operate in a fast-paced operating environment with experience supporting multi-org Salesforce setup

• Collaborate with Product Managers and business stakeholders to understand requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Identify unused or underutilized platform features for periodic clean-ups

• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• Action on User support tickets

• Monitor and improve user adoption

• New user and ongoing user training, technical documentation

• Administer and support installed App Exchange applications

Qualifications:

• Bachelor’s/Postgraduate degree, or professional qualification

• Certified Salesforce Administrator & Advanced Administrator

• 5+ years of experience in Senior Administration or Salesforce consulting with an emphasis on optimizing business processes

• 3+ years of experience with Sales, Service or Financial Services Cloud

• 3+ years of experience with Salesforce Lightning configuration & Flows

• Strong written and verbal communication skills, with an emphasis in the ability to clearly flow chart processes and data flow

• Creative and critical thinking, problem-solving, planning, prioritization, teamwork, and organizational skills

• Certified Platform App Builder (+)

• Experience with core app exchange apps like email to case premium, riva, rollup helper, grid buddy, conga, Docu Sign CLM (+)

• Experience working with / in financial services (+)

For SF4-San Francisco - 400 Howard Street, NY7 - 50 Hudson Yards, New York and SAU - 3 Harbor Dr, Suite 204, Sausalito, CA Only the salary range for this position is USD**$162,000.00** - USD**$215,000.00** . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. Black Rock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

Black Rock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.

Assistance@blackrock.com. All requests are treated in line with our privacy policy.

Black Rock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.