About this role

Business Operations Services plays a critical role in enabling Black Rock’s clients and businesses through scalable, high‑quality, and risk‑aware operational solutions. Our teams partner closely with client business groups, Legal, Compliance, and Technology to deliver efficient onboarding, oversight, and lifecycle management while continuously improving the client experience.

About the Role

The KYC / Due Diligence Operations team sits within Business Operations Services and is responsible for delivering a client‑centric, digitally enabled, and risk‑aware documentation and due diligence process. The team supports onboarding, ongoing reviews, and changes across distribution and investment channels, helping ensure Black Rock meets its global AML/KYC obligations while enabling sustainable business growth.

This role offers exposure to complex onboarding activities, regulatory change, and cross‑functional stakeholder engagement in a fast‑paced global environment.

Key Responsibilities

• Ensure fund distribution partners meet applicable AML/KYC requirements, and that the appropriate processes are followed for new onboarding requests and periodic reviews to mitigate risk to Black Rock.
• Compile, review, and maintain client documentation, including AML/KYC, tax, contractual, and related records, ensuring accurate filing, storage, and retrievability.
• Review contractual data and documentation for new, existing, and exiting clients, and respond to related data queries from the business.
• Partner closely with Legal, Compliance, and other internal teams to manage exceptions and ensure policies and procedures are applied consistently.
• Contribute to the development and ongoing enhancement of the control environment, policies, and procedures, with a focus on continuous improvement and client experience.
• Support and lead initiatives and projects within the team’s remit, ensuring change impacts are understood and operational risk is considered.
• Demonstrate awareness of financial markets and regulatory developments, and assess potential impacts on processes and client arrangements.
• Produce daily and monthly management information, metrics, and materials for local and global leadership and governance forums.
• Use digital tools and platforms, including Microsoft Office applications and Copilot, to support efficient process execution and analysis.

Experience & Skills Required

• Minimum 1 year of relevant experience in financial services operations, client onboarding, AML/KYC, or documentation management.
• Experience handling client documentation and data; familiarity with AML/KYC regulations is strongly preferred.
• Exposure to the asset management industry or investment fund structures is advantageous; experience with Luxembourg‑domiciled funds is beneficial but not required.
• Strong analytical and attention‑to‑detail skills, with a structured approach to problem‑solving.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and seniority levels.
• Strong planning and organisational skills, able to manage multiple priorities and meet deadlines.
• Excellent command of English (written and verbal) is a strict requirement.
• Proficiency in Microsoft applications(Outlook, Word, Excel, PowerPoint) and comfort using modern digital tools such as Microsoft Copilot.
• Professional qualifications (e.g. CAMS, ICA) are an advantage but not required.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.