About this role Overview

• We are seeking an experienced Service Now Developer with 4+ years of hands‑on experience on the Service Now platform, and strong expertise in Security Incident Response (SIR) and Risk & Compliance (GRC) module.
• The successful candidate will be responsible for designing, developing, customizing, and supporting Service Now solutions with a primary focus on cyber security operations, risk management, and compliance workflows. This role is part of the Cyber Operations function and will work closely with Information Security, Risk & Compliance stakeholders.

Key Responsibilities

• Design, develop, configure, and support Service Now Security Incident Response (SIR) modules, including:
• End‑to‑end security incident lifecycle management
• Observables, indicators, and response tasks
• Playbooks and automated response workflows
• Integrations with SIEM and security tools (e.g., Splunk, email ingestion, REST‑based sources)
• Configure and customize Risk & Compliance (GRC) modules, including:
• Risk statements, risk assessments, controls, and issues
• Automated workflows, notifications, and approval processes
• Risk scoring models, indicators, dashboards, and reporting
• Develop and maintain core Service Now platform components, such as:
• Business Rules, Client Scripts, UI Policies, UI Actions
• Script Includes, Access Control Lists (ACLs), and Scheduled Jobs
• Record Producers and custom tables, including scoped applications where required
• Implement and maintain role‑based access control (RBAC) and follow security best practices, particularly for sensitive SIR and GRC data.
• Build, support, and maintain integrations using REST/SOAP APIs, MID Server, inbound email actions, and data imports.
• Troubleshoot production issues, perform root cause analysis, and provide support for SIR and GRC‑related incidents and enhancements.
• Adhere to Service Now development best practices, including:
• Update sets and/or source control usage
• Code quality, performance optimization, and reusability
• Instance promotion, release management, and deployment standards
• Collaborate with Info Sec, Risk, Compliance, and business stakeholders to gather requirements and translate them into scalable technical solutions.

What the Ideal Candidate Looks Like

• 4+ years of Service Now development experience
• Strong hands‑on experience with:
• Security Incident Response (SIR)
• Risk & Compliance (GRC) modules
• Proficient in JavaScript and Service Now scripting APIs (Glide Record, Glide Ajax, etc.)
• Solid experience with:
• Flow Designer and/or legacy Workflows
• Service Now security model and ACLs
• Service Now data model and scoped applications
• Experience with integration using REST/SOAP APIs and inbound/outbound data handling
• Strong troubleshooting and debugging skills in complex Service Now environments
• Exposure to SIEM or security tool integrations
• Familiarity with Agile / Scrum delivery models
• Good to have: Service Now certifications such as CIS‑SIR and/or CIS‑RC

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.