Client Service Analyst at BlackRock

About this role

Black Rock’s purpose is to help more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, we deliver the solutions clients need to achieve their most important goals.

About Client Experience (CX)

Our mission is to make it easier for clients to do business with Black Rock - making service so simple it becomes a source of alpha. The Client Experience Management (CEM) team sits within CX Delivery and partners closely with client businesses to oversee service delivery, enhance client outcomes, and develop scalable servicing solutions.

Role Overview:

We are seeking an Analyst to support the servicing of Black Rock’s relationships with fund distribution platforms and intermediaries (e.g. custodians, fund platforms, and wealth distribution channels).

The role of Client Service Officer (CSO) offers a unique opportunity to develop deep expertise in platform-based fund distribution, working across internal teams and external partners to deliver a high-quality, scalable client servicing model. You will support senior team members in managing platform relationships, resolving complex operational issues, and contributing to strategic initiatives.

Key Responsibilities:

• Support the servicing of key distribution platform relationships, ensuring a consistent and high-quality client experience
• Act as a point of coordination for platform-related queries and issues, ensuring timely follow-up and resolution
• Investigate operational issues through structured root cause analysis, coordinating across multiple internal stakeholders (operations, legal, product, technology)
• Track and manage service requests and projects, maintaining clear ownership, prioritization, and transparency
• Contribute to cross-functional projects, including onboardings, remediations, and service model enhancements
• Work with large and complex datasets to identify trends, risks, and opportunities for improvement
• Support the development of scalable solutions through data, automation, and process optimization
• Embed strong focus on risk management, controls, and governance, escalating issues where appropriate

What You’ll Develop:

• Understanding of fund distribution platforms and intermediated client models
• Exposure to multi-party servicing environments (platforms, clients, and internal stakeholders)
• Experience in project planning, delivery, operational improvement, and issue resolution
• Strong analytical and data skills to support data-driven decision making

Experience & Skills:

• 2-4 years of experience in financial services, operations, or client service
• Strong analytical mindset with the ability to work with and interpret data (Excel required; exposure to Power BI or similar is a plus)
• Ability to manage multiple tasks and stakeholders in a fast-paced environment
• Strong problem-solving skills with attention to detail
• Clear and confident communication skills (written and verbal)
• Team player with a proactive, ownership mindset and willingness to learn

Why Join Us:

This role offers exposure to a high-impact, evolving area of the asset management industry, with the opportunity to work on complex platform ecosystems, contribute to transformation initiatives, and grow into broader client coverage or project leadership roles over time.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.