About this role

About Client Services Solutions

Client Services and Solutions (CSS), part of Technology & Operations, delivers outstanding client service. CSS works closely with client-facing teams throughout the firm to improve and provide a seamless client experience. Our vision is to make Black Rock easy to do business with and deliver consistently high-quality service across all products using optimized technology.

Where we come in!

Within CSS, the Strategy & Change group handles essential Client Experience Delivery (CXD) initiatives for the enterprise. They work closely with business, technology, and operations leaders to turn strategic goals into clear priorities, scalable operating models, and actionable change. This process clarifies key objectives, encourages aligned responsibility, and builds momentum to reach measurable results and lasting adoption.

Where you come in!

As a Strategy & Change Business Analyst you will support the delivery of CXD initiatives by transforming strategic intent into clear, actionable requirements. The role partners across business, technology, and operations to frame problems, analyze processes and data, define scope and outcomes, and produce high‑quality artifacts that enable effective change and scalable operating models. By identifying impacts, dependencies, and risks—and by supporting governance and decision‑making—the Business Analyst helps ensure clarity, alignment, and execution readiness that drive measurable outcomes and long‑term adoption.

Responsibilities

• Partner with leaders and cross‑functional teams to clarify problem statements, define scope, and translate strategic intent into clear, outcome‑focused business requirements

• Analyze existing processes, workflows, and data to identify gaps, inefficiencies, and risks, supporting the development of scalable, well‑designed solutions

• Produce and maintain high‑quality deliverables, including process maps, functional requirements, user stories, and impact assessments, to enable effective solution design and delivery

• Identify downstream impacts, interdependencies, and risks across teams and regions, escalating issues where alignment or clarity is required

• Conduct targeted analysis and prepare concise insights, summaries, and materials to support prioritization, decision‑making, and governance forums

• Support program execution by tracking requirements, readiness, and actions, ensuring initiatives meet agreed standards while collaborating effectively across a multi‑office, global environment

Skills & Experience

• 3–5 years’ experience in a Business Analyst, change, or analytical role, ideally within financial services or a complex, matrixed organization

• Strong analytical and problem‑solving skills, with the ability to structure ambiguous problems, analyze processes or data, and synthesize clear, logical insights

• Proven experience capturing business requirements and producing high‑quality artefacts such as process maps, user stories, functional specifications, and impact assessments

• Confident communicator, able to engage effectively with stakeholders across business and technology to support alignment, decision‑making, and execution

• Familiarity with common BA and collaboration tools (e.g., Excel, PowerPoint, Visio/Miro, Jira/Azure DevOps), with a strong willingness to learn, develop, and apply new technologies, including AI/GenAI, to drive business value

• Highly organized, adaptable, and self‑motivated, with the ability to manage multiple priorities, contribute proactively within a global team, and support disciplined delivery against agreed standards

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.