About this role

Client Service & Solutions

Client Services & Solutions is a client‑centric organization that brings together Client Experience Delivery and Outsourced Platform Services to deliver seamless, consistent end‑to‑end client experiences across Black Rock and Aladdin. By aligning digital capabilities, service expertise, and relationship management, the team simplifies client journeys and supports the firm’s commercial ambitions.

Team Overview

The Service Innovation Desk (SID) is part of the firm’s global CSS organization and brings greater efficiency to how we service our clients. It aims to centralize service tasks, uncover automation and efficiency opportunities and drive scale.

Role Summary

The RFP / DDQ Team is responsible for end‑to‑end coordination and drafting of Requests for Proposal (RFPs), Requests for Information (RFIs), and Due Diligence Questionnaires (DDQs) to support new and existing business opportunities for Institutional and Wealth clients. The role partners closely with Sales, Product Strategy, Investment, Legal, Compliance, and Operations teams to deliver high‑quality, accurate, and timely client responses.

The ideal candidate should have strong written and verbal communication skills and previous experience of working in a fast-paced global financial services firm on DDQs / RFPs / RFIs or similar documents.

Key Responsibilities:

• Managing and writing DDQ / RFP responses about our firm, product, support model and value proposition.

• Complete client due diligence questionnaires by liaising with subject matter experts at all levels throughout the business to source information.

• Ensure timely and accurate delivery of DDQs including quality oversight.

• Perform peer reviews and ensure to maintain a high level of competency along with meticulous attention to details.

• Maintain and enhance content in the RFP knowledge library (e.g., Responsive/RFP database)

• Manage workload successfully and assist other team members when required.

• Proactively communicate potential issues.

• Contributing to the evolution of RFP / DDQ processes, leveraging emerging technology, projects, and resources.

Skills, Experience and Competencies:

• 4- 6 years of relevant experience in investment management/asset management or financial industry

• Have in-depth understanding of capital markets instruments (like equities, fixed income, derivatives) and the trading lifecycle

• Hands on experience on Proposal Management, Client Retention or Pre-Sales and Post-Sales activity

• Organized and detail-oriented with critical reading and editing skills, strong time management skills and ability to prioritize multiple deadlines.

• Demonstrate proactiveness in efficiency and capacity-building initiatives.

• Team player with demonstrated analytical and problem-solving skills

• Exceptional written and verbal communication skills, both locally and across geographies.

• High level of self-motivation with strong integrity and ethics

• Strong familiarity with MS Office suite (Word, Excel, PowerPoint) and RFP tools (Pmaps, Qvidian, Responsive)

• Postgraduate

• MBA (Finance) or equivalent; CFA / FRM certification will be an added advantage.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.