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Best Buy
Best Buy

Leading company in the retail industry

Certified Apple Expert at Best Buy

RoleRetail
LevelEntry
LocationWatertown, Massachusetts, United States
WorkOn-site
TypeFull-time
Posted1 day ago
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About the role

As a Certified Apple Expert, you’ll create world-class shopping experiences and help our retail customers meet their technology needs. First, we’ll give you all the training you need to be an expert. Once you’re trained, you’ll lend your talents to achieving revenue, margin and operational targets. You’ll also work closely with other employees to make sure they’re prepared to demonstrate, promote and sell Apple products. While you’ll spend most of your time selling products in your area of expertise, you’ll also assist customers across all categories in the Apple department.

What you’ll do

  • Act as a subject matter expert, advocate and champion for Apple products

  • Maintain a high level of product knowledge through ongoing learning, self-development and specialized certifications

  • Keep the department organized and ready to serve customers

  • Drive profitable growth and achieve both individual and department goals

Basic qualifications

  • One year of experience in sales, customer service or related fields

  • Ability to work successfully as part of a team

  • Ability to work a flexible schedule including holidays, nights and weekends

Preferred qualifications

  • Prior experience serving as a specialist in premium, luxury or complex technology solutions
  • One year of experience working with consumer electronics

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

  • Competitive pay

  • Generous employee discount

  • Financial savings and retirement resources

  • Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline:

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Required skills

Retail sales

Customer service

Apple product knowledge

Product demonstrations

Team collaboration

Merchandising

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About Best Buy

Best Buy

Best Buy

Public

Best Buy Co., Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. Originally founded by Richard M.

10,001+

Employees

Richfield

Headquarters

$7.8B

Valuation

Reviews

10 reviews

4.0

10 reviews

Work-life balance

2.8

Compensation

3.2

Culture

4.1

Career

3.7

Management

2.5

72%

Recommend to a friend

Pros

Great team environment and support

Good training and comprehensive onboarding

Flexible scheduling options

Cons

Work-life balance challenges and long hours

High stress during peak times and sales events

Pay could be better

Salary Ranges

12,325 data points

L2

L6

L3

L4

L5

L2 · Financial Analyst L2

0 reports

$58,793

total per year

Base

$23,517

Stock

$29,397

Bonus

$5,879

$41,155

$76,431

Interview experience

4 interviews

Difficulty

3.0

/ 5

Duration

21-35 weeks

Offer rate

50%

Experience

Positive 0%

Neutral 25%

Negative 75%

Interview process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

In-Person Interview

5

Offer

Common questions

Behavioral/STAR

Past Experience

Culture Fit

Customer Service Scenarios