As the Burglary Monitoring Specialist, you will be part of a crucial overnight team that protects Best Buy people, property, and stores across the country. You’ll actively monitor security platforms to detect burglary risks, escalate real-time threats, and provide immediate support to field leaders and law enforcement when incidents occur. Successful candidates thrive in a fast-paced environment, stay alert and analytical throughout long shifts, and take pride in keeping our employees and communities safe.

This is a full-time in-office position based at our Best Buy campus in Richfield, Minnesota, supporting overnight monitoring operations from 7: 30 PM to 8:30 AM CST. Shifts are structured in 8-hour rotations (40 hours per week).

• What you’ll do

• Monitor CCTV and security platforms to identify questionable activity or potential burglary risk

• Evaluate active alarms and alert Key Holders and law enforcement when action is needed

• Act as the first-line liaison during burglary incidents before handing off to store leaders

• Capture pictures, video, incident summaries, and real-time information during events

• Provide nightly End-of-Day reporting, including incident summaries and key findings

• Track and analyze burglary methods, trends, and high-risk locations to recommend preventive strategies

• Basic qualifications

• High school diploma or GED

• 1+ years of experience working in customer service, analytics, security, or a related role

• 1+ years of experience with strong written communication skills, including documentation and report writing

• Ability to work overnight shifts

• Preferred qualifications

• Experience working at a Best Buy store, Geek Squad Repair Depot, or a Best Buy Distribution Center

• 6+ months of CCTV or alarm system experience and incident reporting (Securitas, Everon/Everbridge, LVT, etc.)

• 6+ months of experience with Microsoft Office tools including Word, Excel, Share Point, and PowerPoint

• Background in law enforcement, asset protection, crisis response, or similar environments

• Ability to work independently and as part of a team in fast-paced situations, with strong written and verbal communication skills

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.