Job Description Summary

Technical Support Specialist working in the CSC organization taking incoming customer technical calls.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Summary: The technical support specialist will provide clinical training to customers on all Care Fusion products in accordance with established policies and procedures. The primary purpose of this position is to facilitate customer understanding of equipment operation, basic troubleshooting and preventative maintenance. This person must be able to work independently and with limited supervision. They are also responsible for gathering information and feedback from end users regarding product performance and quality issues. This information is then communicated back to engineering and other departments as necessary. The TSS serves as the liaison between the customer, sales representatives, service department and manufacturing.

Responsibilities:

• Responsible for providing clinical training to customers on all Care Fusion products within their scope of practice. This includes but is not limited to; product operations, maintenance and safety guidelines.

• Conducts installation and clinical training at customer sites.

• Assists with new product evaluations and trials.

• Communicates customer complaints and issues to the appropriate internal department(s).

• Gathers data and feedback from end-users regarding product performance and quality issues.

• Prepares reports detailing feedback received from customers.

• Provides follow up with customers to ensure satisfactory resolution of problems/issues.

• Works closely with customer success and fieldservice to ensure customer needs are met.

• Maintains current knowledge of products, features and competitive advantages.

• Optimally applies training resources (i.e., CRM system, web-based training programs) to ensure proficiency in all aspects of training.

Required Qualifications:

• Bachelor’s degree preferred or minimum of three years call center experience

Desired Skills and Experience:

• Experience working directly with customers and health care professionals.

• Excellent interpersonal skills.

• Strong written and verbal communication skills.

• Demonstrated computer literacy including Microsoft Office Suite.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills:

Optional Skills:

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Primary Work Location

• USA NC - Durham
• Roche Drive

Additional Locations

Work Shift