Services Specialist - Service Delivery Coordinator

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As a Service Delivery Coordinator, you will play a critical role in ensuring flawless execution, on‑time delivery, contract adherence, and cash collection for all assigned jobs. You will coordinate job activities across organizational boundaries, protect the health and safety of our people, and act as the primary interface with the customer to ensure operational and commercial success.

As a Service Delivery Coordinator, you will be responsible for:

Protecting the health and safety of all personnel and the environment by ensuring all activities align with Baker Hughes non‑negotiables, applicable processes, and cultural pillars.

Ensuring assigned contracts/quotes are fully understood and capitalized, validating scope, deliverables, and commercial terms before job execution.

Coordinating and monitoring all job activities as outlined in MTJC, ensuring seamless execution across organizational boundaries.

Scheduling and dispatching resources in line with job requirements, ensuring readiness, availability, and compliance with BH standards.

Acting as the primary point of contact for the client throughout job preparation, execution, and close‑out, managing the relationship to ensure business success.

Being fully familiar with the client’s Management of Change (MOC) and escalation processes, ensuring proper procedures are followed when risks arise (e.g., client requests outside product specifications or BH SOPs).

Escalating issues promptly that may impact service delivery, safety, quality, or customer satisfaction.

Ensuring invoices align with contract/quote, eliminating revenue leakage and supporting timely cash collection.

Driving flawless execution, ensuring all job deliverables meet customer expectations and contractual requirements.

Supporting continuous improvement, capturing lessons learned, and contributing to service quality enhancements.

Fuel Your Passion

To be successful in this role, you will:

Have a Bachelor’s degree (preferred) or equivalent relevant experience.

Bring experience in service delivery, operations, field services, or coordination roles within energy, oil & gas, or industrial services.

Demonstrate strong communication, customer‑facing, and relationship‑management skills.

Have strong organizational, planning, and problem‑solving abilities.

Be proficient in resource scheduling, job coordination, and cross‑functional collaboration.

Be comfortable working in fast‑paced environments with shifting priorities.

Be committed to HSE excellence, compliance, and operational discipline.

Work in a way that works for you

We recognize that everyone works differently and performs at their best in different ways.

This role follows general business hours (8 AM – 5 PM).

Working for you

Our innovations have shaped the energy industry for decades. To continue leading tomorrow, we invest in people today. When you join us, you can expect:

Contemporary work‑life balance policies and wellbeing programs

Comprehensive private medical care options

Life insurance and disability coverage

Tailored financial and retirement programs

Additional voluntary benefits to support your lifestyle and family needs

You will be eligible to participate in company‑sponsored benefit programs, including health & welfare plans and the Thrift Plan (401k). Coverage options and contribution amounts depend on your benefit elections, base salary, and plan requirements.

This position is eligible for our competitive benefits package, and may also qualify for additional compensation such as bonuses, subject to applicable plan terms and policies.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found

[here](https: //nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.bakerhughesbenefits.com%2Fguide&data=05%7C02%7CSHRIJA.NEEMA%40bakerhughes.com%7Cd395b1802c834603fa8e08dc43a37ca4%7Cd584a4b7b1f24714a578fd4d43c146a6%7C0%7C0%7C638459616712836108%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=T%2B63fCdcAYmaPH0GXOxEUyHaQaCDCUFc0ILPtVAtowk%3D&reserved=0), and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

• The Baker Hughes internal title for this role is: Services Specialist
• Service Delivery Coordination