Do you enjoy working with cutting-edge technology?

Would you like to help shape the future of our global energy?

Join our Team!

The Staff Software Engineer focuses on ongoing management/maintenance of all IET Engineering DT products, services & ops ensuring business continuity, enhanced productivity & competitive advantage with contemporary tools.

Partner with the best

The L2 Support Lead is responsible for leading and governing Level‑2 operational support for Teamcenter and related DevOps platforms. This role ensures incident quality, SLA/KPI adherence, structured escalation management, and effective collaboration between L2 support, DevOps engineers, Tech Ops, Project Teams and application owners. The L2 Support Lead also plays a key role in test execution and maintaining test assets for DevOps initiatives.

In this role, you will be responsible for:

• Operations in Engineering area for the Teamcenter PLM ecosystem and other engineering applications.
• Optimizing cost and quality for the support ensuring system performance & availability.
• Prioritizing and streamlining the activity considering the DEV/OPS and projects workload.
• Maintaining a close relation with the vendors to make sure contracts are respected and fix potential deviations before they become critical for the business.
• Ensuring that all support and performance KPI are updated and monitored as needed, improving or developing new tools.
• Proposing and executing improvement actions in incident resolution and incident prevention.
• Communicating regularly with the stakeholders responding to escalation and collecting feedback to optimize support.
• Seeking for opportunities to reduce and optimize base costs, this includes support contract cost and licensing optimization.

Incident & Support Governance

• Own and govern the L2 incident (INC) lifecycle, ensuring timely investigation, resolution, and closure in alignment with support contracts and ITIL processes
• Monitor INC KPIs (SLA compliance, backlog, inflow/outflow, aging) and validate achievement against contractual and operational targets
• Proactively manage incident escalations, coordinating with L3, DevOps engineers, and application owners to ensure rapid resolution and clear communication
• Identify recurring incidents and support root cause analysis (RCA) activities to reduce repeat issues and improve platform stability

Data‑Fix Ownership & Execution

• Drive data‑fix activities for Teamcenter and integrated systems, ensuring:Proper problem analysis and scope definition
• Alignment with application owners and DevOps teams
• Compliance with change, audit, and governance processes
• Coordinate execution and validation of data‑fixes across environments (DEV/QA/PROD as applicable)
• Ensure post‑fix verification, documentation, and closure of related incidents
• Track data‑fix trends to identify systemic data quality issues and improvement opportunities

L2 Team & Task Management

• Oversee L2 task progress and completion, ensuring work is prioritized, tracked, and delivered according to agreed timelines and business impact
• Foster strong team collaboration across L2 support, DevOps, and business stakeholders to ensure smooth handoffs and shared ownership
• Act as the primary coordination point for L2 workload balancing and operational readiness

Dev

Ops & Test Support:

• Provide hands‑on support for test execution related to DevOps initiatives, including defect validation, regression testing, and release readiness activities
• Manage and maintain the Teamcenter master test list, ensuring test cases remain current, traceable, and aligned with application changes and releases
• Support DevOps teams during UAT, hyper care, and post‑release stabilization phases

Tooling, Access & Administration

• Manage DevOps team accounts and access across enterprise tools and platforms, including:Fieldglass (resource onboarding/offboarding)
• VDI environments
• Service Now (INC, access, and support workflows)
• Ensure compliance with enterprise governance, audit, and access control policies
• Ensure access requests from end users are reviewed and processed in accordance with set policies and procedures.

Continuous Improvement & Mindset

• Demonstrate strong problem‑solving skills with a structured, data‑driven approach to operational challenges
• Exhibit curiosity and continuous‑learning mindset, proactively identifying opportunities to improve support processes, automation, and quality
• Drive operational improvements aligned with ITIL best practices and DevOps principles

Fuel your passion

To be successful in this role you will

• Have a bachelor's degree from an accredited university or college.
• Proven experience in L2 application support within a DevOps or PLM/Teamcenter environment
• ITIL certification(Foundation or higher)orGB certification
• Strong working knowledge of Service Now incident management and KPI/SLA tracking
• Experience supporting enterprise engineering platforms (Teamcenter preferred)
• Have a minimum of 5 additional years of experience in Systems Administration.
• Possess domain knowledge of TC PLM infrastructure components and TC PLM data model and IET implemented process.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• The Baker Hughes internal title for this role is: Engineering Senior Specialist

• Applications and Software