Customer Success Manager

About the position

Baker Hughes is currently hiring a Solution Architect – Process Optimization to join the team. We are looking for an experienced industry expert with a background and experience in implementing advanced process control and/or real-time optimization applications for process plants. The principal engineer will lead technical pre-sales activities followed by implementation of Cordant Process Optimization solution. Baker Hughes Cordant Process Optimization solution is based on a novel approach that combines process domain knowledge along with advanced machine learning techniques. As a Principal Engineer, you are expected to provide process and optimization domain expertise for extending existing product offerings in varied industrial processes.

Responsibilities

• Supporting the sales teams in identifying, quantifying, and presenting complex process optimization opportunities to our customers.
• Developing technical proposals for process optimization in LNG, fertilizers, gas processing, refining and olefins industry.
• Leading delivery teams during the implementation and ensuring the technical success of our solution.
• Serving as a subject matter expert in advising the product team on industry use cases, ideation, and feature implementation.
• Working with product managers, data scientists and customers to drive the adoption of AI / ML-based process optimization applications.
• Collaborating with global pre-sales and regional sales to promote and develop opportunities for the Cordant platform, including Asset Performance Management solutions.
• Staying informed of industry technology and innovation, disseminating new technology information to the Baker Hughes engineering and services teams.
• Providing coaching, technical mentoring & development of subject matter experts globally.
• Promoting a safe working environment, being responsible and driving compliance, quality & EHS culture in the organization.

Requirements

• A bachelor's degree (or higher) in Chemical Engineering or equivalent.

• Minimum of 10 years of experience implementing Advanced Process Control (APC) and/or optimization solutions.

• Experience and passion with data driven/ML based optimization models.

• Proven ability to successfully lead technical implementation of APC and/or optimization projects on complex industrial processes.

• Effective communication, interpersonal, and customer engagement skills.

• Business Acumen and the ability to influence senior-level management investment decisions.

• Proven experience working with people in an operating plant or other operational setting.

• Extensive experience communicating and working with senior executive stakeholders.

Nice-to-haves

• Expert-level knowledge of APC and optimization technologies and methodologies.

• Knowledge of plant data-driven process modelling/analytics and its limitations.

• Experience with varied and complex industrial processes, preferably LNG, cryogenic processes, syngas and/or fertilizer industries, gas processing, refining and olefins.

• The Baker Hughes internal title for this role is: Sales Advisor

• Technical Sales