Field Service Technician IV

Job Description Join our dynamic team in San Diego, CA, as an experienced Field Service Technician, where you'll serve as the onsite support for our San Diego location. As the face of our organization, exceptional customer service skills are essential, alongside extensive technical expertise in Windows 11, MS Teams, Cisco VoIP, and MS365. This is a critical role that requires strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment. This position offers opportunities for growth, collaboration, and diverse experiences.

• Responsible for managing the delivery of on-site & remote IT services for internal customer accounts spanning multiple locations, focused on a specific sector
• Improve alignment with, and support for, business objectives
• Reduce costs or improve business profits
• Provide accurate forecasts and projections as inputs to the corporate budgeting process
• Increase quality awareness amongst staff
• Achieve efficiencies and cost savings by leveraging centralized shared services and automation
• Help build a business model that enables regional support across organizational boundaries
• Ensure compliance with corporate directives and standards
• Provide visionary leadership to a large, widely dispersed workforce in a rapidly evolving operating environment
• Manage delivery of on-site & remote IT services for internal customers spanning multiple locations (includes reviewing daily backlog, changes and problems)
• Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction
• Build strong business partner relationship with customers Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel. Customer interaction will include face to face and over the phone.
• Manage performance of projects
• Identify & manage continuous improvement opportunities

Required Education, Experience, & Skills

High School Diploma and 3 years work experience or equivalent experience

Certifications and Clearance:

• Secret Clearance (must be able to obtain)
• Security+ certification (must be able to obtain)

Key Skills:

• Excellent communication skills (oral and written)
• Excellent organization skills
• Excellent customer relations and customer service skills
• Proven management and leadership skills

Managerial Abilities:

• Ability to set priorities, motivate, negotiate, manage performance, collaborate, and coach/mentor

Technical Skills:

• Problem-solving and analytics
• Basic project management
• Understanding of risk management
• Working knowledge of:

• MS Windows 11
• M365 Office applications
• MS Teams
• Cisco VoIP phones

Work Style:

• Ability to work independently and as part of a team
• Customer service experience

Preferred Education, Experience, & Skills
Associate degree in Computer Science or IT Management with at least 4+ years of experience

Technical Skills:

• Understanding of Windows operating systems
• Understanding of Service Now IT management, request, and ticketing system
• Advanced technical troubleshooting skills
• Advanced customer service skills

Certifications and Clearance:

• Secret Clearance Level
• Security+ certification

Pay Information
Full-Time Salary Range: $66017 - $105628

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
**About BAE Systems, Inc.**BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.